Siesta4 Disco Edition
Please note, this product ships as two packages and shipping is calculated accordingly at check-out. Very occasionally the packages may arrive at slightly different times.
International (non-US) customers please contact email@example.com for a shipping quote.
Do you ship internationally?
Yes! We can ship internationally from the US.
a) You can pay the international shipping fee to us and we will ship direct to you from our US warehouse. Please email us for a quote.
b) You can sign-up to one of the many parcel forwarding services. Such services will give you a US address and then forward any packages on to you. Mail forwarding services can sometimes be cheaper than the rates we get, but it very much depends on the service and your location, so we strongly recommend getting some quotes for the international shipping before ordering. You will need to provide the service provider with both package details, which are as follows:
Package 1: Siesta4 Disco Edition Tent
Size = 71cm x 27cm x 24cm
Weight = 9.4kg
HS Code: 6306.22.9030
Package 2: Siesta4 Dual Fan Set
Size: 33cm x 32cm x 10cm
HS Code: 8414.51.9090
We are not affiliated with any specific mail forwarding services, but in the case of Australia it is worth checking this one as it is provided by the national carrier, AusPost: https://shopmate.auspost.com.au
When will I receive my Siesta4?
Siesta4 Disco Edition is now in stock. All orders will be dispatched from Reno, NV within 2 business days of ordering.
Which payment cards do you accept?
We currently accept Visa and Mastercard.
How do I update my shipping or billling address?
If you need to make an urgent change to your shipping address shortly before dispatch, please contact firstname.lastname@example.org
Do you store my payment card details?
No. We have partnered with one of the world’s most popular payment service providers, Shopify. Your details are processed on Shopify’s secure servers. Shopify uses Stripe for credit and debit card processing.
What is your refund/return policy?
We fully refund pre-orders or deposit amount at any time prior to shipping.
After shipping we will accept and refund returns for up to 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For refund and return requests, please email email@example.com
What's the warranty?
The Siesta4 Disco Edition tent comes with a LIFETIME WARRANTY.
The warranty covers defects in workmanship during manufacturing for the life of the product.
Our products are extremely durable, but all fabrics have their limits. Normal wear and tear is not covered. This includes stains, discoloration, abrasion, deterioration, burns etc. In other words, wear and tear that any fabric or clothing might be subjected to that is beyond the reasonable limits of the material. Nor does it cover any use other than the intended purpose, or acts of nature and natural disasters.
If you have a warranty issue, please contact firstname.lastname@example.org